Dear Intermediary,

The Financial Adviser Service Awards have, over the past 28 years, established themselves as the benchmark for provider service levels in our industry. Over 5,000 intermediaries voted last year and we'd like to canvass your opinion.

This questionnaire will take 5 to 8 minutes to complete and gives you the opportunity to say which providers have given you quality service throughout the past year - and which ones haven't.

Please read the instructions and definitions before filling in the questionnaire and remember to only rate those companies you have done business with in the past 12 months.

We can only accept completed questionnaires from FCA-authorised intermediaries and mortgage advisers who have completed and submitted the survey themselves. All other entries will be disqualified. The information you give will be reported anonymously in an aggregated format and you will not be identified personally.

The results will be published in Financial Adviser and on our website and the awards will be presented at a ceremony on the 22nd November.

Yours sincerely

Emma Ann Hughes
Editor, Financial Adviser &


Supported by:





1. Identify the companies with whom you have dealt with during the past 12 months.
2. Work through the criteria and give each company (identified in the table) a rating from 1 to 10 (where 1 is the lowest, 10 is the highest) to indicate the quality of service they have provided.
3. Rate all the boxes that apply.
4. Refer to the definitions to give you more detail about the attributes.

There are 9 questions in this survey.